I get to wait on a repair guy today. At first, they wanted me to wait from 11 am to 3 pm today. Really? A four hour window? I finally got them to agree to 5 pm to 8 pm. Then they said if I wasn’t there they would charge me a $35 surcharge. What has happened to service? I was wondering how much $$ in productivity we lose every year waiting on the repair guy. So I looked it up. We lose billions waiting for the cable guy and anyone else who is coming to our home to fix, install or deliver something. That’s up to 250 dollars each of us lose annually or $37.7 billion a year when it’s all added up. This is according to a recent study by TOA Technologies. TOA polled more than 1,000 Americans who have waited for utilities, cable/satellite, Internet, home deliveries and other services. Here’s what they found:
The top five services for which Americans wait:
The longest waits are for:
So…….I guess we’ll see what happens today! Will it be 1 hour? 2? Or 3 hours? i know I know…….take a chill pill Carl……….BLOG YOU LATER!
This article was written by CARL LAMAR