WAITING ON THE REPAIR GUY TODAY?

Post 92 of 117

bigstock-Handsome-electrician-43057669I get to wait on a repair guy today. At first, they wanted me to wait from 11 am to 3 pm today. Really? A four hour window?  I finally got them to agree to 5 pm to 8 pm. Then they said if I wasn’t there they would charge me a $35 surcharge. What has happened to service? I was wondering how much $$ in productivity we lose every year waiting on the repair guy. So I looked it up. We lose billions waiting for the cable guy and anyone else who is coming to our home to fix, install or deliver something. That’s up to 250 dollars each of us lose annually or $37.7 billion a year when it’s all added up. This is according to a recent study by TOA Technologies. TOA polled more than 1,000 Americans who have waited for utilities, cable/satellite, Internet, home deliveries and other services. Here’s what they found:

  • The average wait was 4.5 hours, which is 2.5 hours longer than people expected to have to wait.
  • In order to stay home and wait for the cable guy, many are forced to take wage, vacation or sick day losses.
  • 70% of respondents said they would recommend a company based on whether the serviceman is on time.

 

The top five services for which Americans wait:

  1. Paid cable/satellite TV: 57%
  2. Internet: 37%
  3. Furniture/item delivery: 34%
  4. Appliance/computer repair: 33%
  5. Other home services: 27%

 

The longest waits are for:

  1. Electricity
  2. Gas
  3. Home health care
  4. Water
  5. Phone

So…….I guess we’ll see what happens today! Will it be 1 hour? 2? Or 3 hours? i know I know…….take a chill pill Carl……….BLOG YOU LATER!

This article was written by CARL LAMAR

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